Managed support
Ask for help through one channel. Every request gets a reference, a target time and updates until it is done.
Service
Managed support that keeps your systems running
Support, monitoring and security.
- Managed support
- Monitoring and alerts
- Security and updates
- Regular reports
Managed IT support, monitoring and maintenance
Software needs care after launch: updates, backups, security fixes, and someone who notices when something breaks. Dvilite provides managed support, monitoring and maintenance for the applications, websites and systems we build and for those we inherit. You get one team that knows your system, a clear way to ask for help, and regular reports on what was done. Problems are found by monitoring, ideally before your users notice.
What is included
Monitoring and alerts
We watch availability and performance and are alerted when something is wrong.
Security and updates
Regular patching, dependency updates, access reviews and backups.
Maintenance and reports
Small improvements and fixes, with a regular report on work done, issues and risks.
Support options
| Option | What is included | Response |
|---|---|---|
| Essential | Business-hours support, updates and backups | Agreed in your support plan |
| Standard | Essential plus monitoring, alerts and a monthly report | Agreed in your support plan |
| Extended | Standard plus security reviews and extended-hours cover | Agreed in your support plan |
Response-time commitments
Response and resolution targets are written into your support plan before you sign, and are reported against every month. We only commit to times we can meet.
How to raise a request
- 01
Send the form
Use the client support page.
- 02
We confirm
You get a reference number and the target time.
- 03
We fix it
We keep you updated until it is done and record what changed.
What you receive
- One team that knows your system
- A support plan with agreed response targets
- Monitoring and alerts
- Regular updates, patches and backups
- A monthly report of work done and risks found
Quick answers
Frequently asked questions
What is managed IT support?
It is an ongoing service where a team looks after your applications and systems: answering requests, monitoring, updating, securing and fixing, for an agreed fee and agreed response times.
Do you support systems you did not build?
Yes. We start with a short review of the system, then agree what we can support and how.
How do we ask for help?
Through the client support page. Each request gets a reference number, a target time and updates.
What do the response times mean?
They are targets written into your plan for how quickly we respond and work on a request, based on how urgent it is. We report against them every month.
Is website maintenance included?
Yes. Updates, backups, security checks, uptime monitoring and small content or design changes can be part of your plan.
Can we move from another provider?
Yes. We review the system, document it and take over in steps so support continues without a gap.
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